Privacy Policy – 92jee Online Casino Pakistan

1About This Policy

This Privacy Policy applies to all users of the 92jee platform, whether accessed through the website at 92jee.pro, the Android app, or any other interface operated under the 92jee brand. It covers all personal data we collect from you directly, data generated by your use of the platform, and information we may receive from third-party service providers.

This policy should be read alongside the Terms and Conditions and the Responsible Gaming page. Together these documents set out the full agreement between you and 92jee regarding how the platform operates and how your data and rights are handled.

We review and update this policy periodically. The "Last updated" date at the top of this page reflects when the most recent changes were made. Significant updates will be communicated to registered players through a platform message or the email address on your account.

2Data We Collect

We collect personal data through different channels depending on how you interact with the platform. The main categories are:

We do not collect full card numbers or CVV codes at any point. Payment card data is handled directly by our payment processing partners using their own certified security systems.

3How We Use Your Data

The personal data we hold is used for the following purposes:

• Account management: Creating and maintaining your 92jee account, verifying your identity, processing login requests and managing account settings.
• Transaction processing: Handling PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer, cards and mobile wallets. Verifying payment methods and preventing fraudulent transactions.
• Platform operation: Delivering games, processing b ets, recording results and maintaining game history logs.
• Bonus and promotions: Tracking wagering progress, applying bonus credits, verifying eligibility for offers on the Promotions page.
• Customer support: Responding to queries, resolving disputes and handling account-related requests submitted through our support channels.
• Security and fraud prevention: Detecting unusual activity, investigating suspected bonus abuse, identifying duplicate accounts and preventing money laundering.
• Responsible gaming: Monitoring gaming patterns to identify potential problem gambling behaviour and applying self-exclusion or limit requests made by players.
• Platform improvement: Analysing usage data to understand how players interact with the platform, identify technical issues and improve the overall experience.
• Communications: Sending account-related notifications such as deposit confirmations, withdrawal updates, verification requests and important policy changes.

4Legal Basis for Processing

We process your personal data on the following legal grounds depending on the purpose:

• Contractual necessity: Processing required to create and operate your account, process transactions and deliver the gaming services you have signed up for.
• Legitimate interests: Fraud prevention, security monitoring, platform improvement and responsible gaming monitoring, where these interests do not override your privacy rights.
• Legal obligation: Where we are required to retain or share data to comply with anti-money laundering obligations, fraud investigations or requests from relevant authorities.
• Consent: For optional purposes such as marketing communications, where you have given clear consent that can be withdrawn at any time.

5Sharing Your Data

92jee does not sell your personal data. We share data only where it is strictly necessary to operate the platform or comply with legal obligations. The categories of recipients are:

• Payment processors: JazzCash, Easypaisa, Raast, bank transfer partners and card processing networks receive the transaction and account data needed to process your deposits and withdrawals.
• Identity verification providers: Third-party KYC and document verification services may receive identity data when we are required to verify your account before processing a withdrawal or following a risk review.
• Fraud prevention and AML services: Specialist providers that help us detect suspicious transactions, duplicate accounts and potential money laundering activity.
• Game providers: Studios such as Pragmatic Play, PG Soft, JILI, Evolution and CQ9 receive the minimum data required to deliver their games within the 92jee platform, such as your player session identifier.
• Technology and hosting providers: Cloud hosting and platform infrastructure providers that store and serve the platform. These partners are required to handle data securely and only as instructed by 92jee.
• Legal and regulatory authorities: Where required by law, we may disclose data to relevant authorities. We will notify you where legally permitted to do so.

6Cookies and Tracking Technologies

92jee uses cookies and similar tracking technologies to operate the platform, remember your preferences and understand how players use the site and app. The main types of cookies we use are:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in during a visit and security cookies that help protect against fraud. These cannot be disabled without breaking core platform functionality.
• Preference cookies: Remember your settings such as language preference, display options and notification choices so you do not have to reset them every visit.
• Analytics cookies: Help us understand which parts of the platform are most used, where errors occur and how to improve the overall experience. Data collected is aggregated and does not identify you personally.
• Performance cookies: Monitor load times, error rates and app stability across different devices and connection types to help our technical team prioritise improvements.

You can manage or delete cookies through your browser settings or device preferences at any time. Disabling essential cookies will affect your ability to log in and use the platform normally. Analytics and preference cookies can be disabled without impacting core functionality.

7Data Retention

We retain personal data for as long as your account is active and for a reasonable period after account closure. Specific retention periods depend on the type of data:

• Account and identity data: Retained for the duration of your account plus a minimum period after closure to comply with anti-money laundering and fraud prevention obligations.
• Transaction and financial records: Retained for a minimum of five years from the date of each transaction to support financial record-keeping and potential audit requirements.
• Gaming activity logs: Retained for a minimum of three years to support dispute resolution, responsible gaming monitoring and platform integrity reviews.
• Support communications: Retained for up to two years from the date of the last communication unless the matter relates to an ongoing dispute or investigation.
• Technical and usage data: Typically retained in aggregated or anonymised form for platform analysis purposes after active periods end.

When data is no longer required and the retention period has passed, it is securely deleted or anonymised so it can no longer be linked to you personally.

8Security Measures

92jee uses a range of technical and organisational measures to protect your personal data from unauthorised access, loss, misuse or disclosure:

• Encryption of data in transit using HTTPS/TLS protocols across the website and app.
• Encryption of sensitive data at rest within our database and storage systems.
• Strict access controls ensuring only authorised staff can access personal data, and only the minimum data needed for their role.
• Regular internal security reviews of systems that handle personal and payment data.
• Fraud monitoring systems that flag unusual account activity for manual review.
• Secure handling procedures for verification documents submitted by players.

9Your Privacy Rights

As a 92jee account holder you have the following rights regarding your personal data. To exercise any of these rights, contact our support team through your registered account:

We will respond to data rights requests within a reasonable timeframe. Some requests may be subject to identity verification before we can act on them. Certain data may be exempt from deletion where legal retention obligations apply.

10Children's Privacy

92jee is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If an account is found to belong to a minor, it will be immediately suspended, all data associated with the account will be scheduled for deletion, and any deposits will be returned to the original payment method where possible.

Parents and guardians are encouraged to use device-level parental controls and browser filters to prevent minors from accessing online gaming platforms. If you believe a minor has created an account on 92jee, please contact support immediately so the matter can be investigated and the account closed without delay.

11Updates to This Policy

92jee may update this Privacy Policy from time to time to reflect changes in how the platform operates, the services we offer, or changes in applicable data handling standards. The "Last updated" date at the top of this page will always reflect when the most recent revision was made.

For material changes that significantly affect how we use your data, we will notify registered players through a platform message or the email address on their account. We recommend reviewing this page periodically to stay informed about how your data is handled.

Continued use of the 92jee platform after an update to this policy is published constitutes your acceptance of the revised terms. If you do not agree with any update, you should stop using the platform and contact support to request account closure.

12Contact Us

If you have any questions about this Privacy Policy, want to exercise a data right, or have a concern about how your personal information has been handled, please contact the 92jee support team through your registered account.

You can also visit the FAQ page for answers to common questions about accounts, data and platform use. For questions about your rights and responsibilities as a player, the Terms and Conditions page has full details.